Health and hygiene protocols

Nordotel - Hoteles y Apartamentos

Protocols in our facilities

  • All facilities are disinfected daily. Following the COVID-19 protocol, we have limited the cleaning and the number of accesses to the room to avoid unnecessary risks. It will be cleaned and disinfected following established protocols.
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • Room keys will be disinfected before handing them over
  • Rugs have been removed from all rooms
  • Towels and bed linen are washed at high temperature
  • TV remote control and telephone are sterilised daily in all rooms
  • Open or foot-operated waste bins lined with a bag
  • Vent filters are cleaned regularly
  • Access to rooms from the car park will remain closed to guarantee health and safety measures
Nordotel - Hoteles y Apartamentos

Protocols for Pools / Beaches

  • Disinfect hammocks after every use
  • Hammocks must be 1.5 metres apart (2 meters in France and Portugal)
Nordotel - Hoteles y Apartamentos

Protocols for guests

  • For your own safety and that of other customers, the use of face masks may be required.
  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
Nordotel - Hoteles y Apartamentos

Protocols for our employees

  • All members of staff know the new health and safety measures
  • The staff will have their temperature taken daily
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart (2 meters in France and Portugal)
  • Daily control of the state of health of all employees
  • Reception staff will disinfect the counter every time they finish attending a client
Nordotel - Hoteles y Apartamentos

Catering protocols

  • Orders will be served following all safety measures and delivered under a cover
  • The hotel will offer take-away meals
  • The number of people will be controlled to avoid overcrowding